Terms and Conditions

1. Definitions

• Service — the automated website monitoring platform available at omniwatchguard.com
• User — any individual or legal entity that creates an account and uses the Service
• Monitor — a monitoring task configured by the User for a specific web page
• Alert — a notification sent to the User when a Monitor detects a change
• Subscription — the paid or free usage plan chosen by the User

2. Account creation and eligibility

To use OmniWatchGuard you must be at least 18 years old and provide accurate and complete information at registration. You are responsible for the security of your credentials and for all activity carried out under your account.

We reserve the right to suspend or delete accounts that violate these terms, without prior notice in serious cases.

3. Service description

OmniWatchGuard provides an automated monitoring service for public web pages. The Service detects changes in text content, DOM structure, prices, stock and API responses, and notifies the User through the configured channels.

The Service is provided "as is". While we strive to maintain 99.9% availability, we do not guarantee uninterrupted or error-free operation.

4. Acceptable use

You may use OmniWatchGuard to monitor:

• Publicly accessible web pages
• Competitor product prices and availability
• Content, terms or policy changes on public websites
• Responses from public APIs

Using the service for the following is prohibited:

• Monitoring pages that require authentication without the owner's authorization
• Illegal activities or activities that infringe intellectual property rights
• Overloading (DDoS) the servers of monitored websites
• Collecting personal data without consent
• Any activity that violates applicable European or Romanian law

5. Plans and payments

OmniWatchGuard offers a free trial plan (Trial — 10 days, 3 pages, once per account) and paid plans: Starter (€9/month), Pro (€25/month), Agency (€60/month) and Enterprise (negotiated pricing).

Payments are processed through Stripe. Prices are in EUR and include VAT where applicable. Subscriptions renew automatically at the end of the period, unless cancelled beforehand.

You can cancel your subscription at any time from the Billing section of the dashboard. Cancelling stops the renewal, and access continues until the end of the paid period. Consumers have the 14-day right of withdrawal, with refund, described in section 6. Outside that right, no refund is issued for a partial period, except as required by Romanian and EU consumer protection law.

6. Right of withdrawal (EU consumers)

In accordance with EU Directive 2011/83/EU on consumer rights, individuals acting outside their professional activity have the right to withdraw from the contract within 14 calendar days of its conclusion, without needing to provide any justification.

To exercise the right of withdrawal, contact us atsuport@omniwatchguard.com. The refund is processed within a maximum of 14 days from notification.

7. Intellectual property

All intellectual property rights over the OmniWatchGuard platform — including source code, design, trademarks and content — belong to Isoconsult S.R.L. or its licensors.

The User retains all rights over the data they enter into the platform (URLs, configurations, labels). You grant us a limited, non-exclusive license to process this data for the purpose of providing the Service.

8. Limitation of liability

To the maximum extent permitted by law, OmniWatchGuard will not be liable for: loss of profit, data or business opportunity caused by the use or inability to use the Service; errors or omissions in generated alerts; actions of third parties or of monitored websites.

Our total liability to a User will not exceed the amount paid by that User in the last 3 months of subscription.

9. Changes to the terms

We reserve the right to modify these terms at any time. You will be notified by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new terms.

10. Governing law and disputes

These terms are governed by Romanian law. Any dispute will first be subject to a mediation procedure. If mediation fails, the dispute will be resolved by the competent courts in Romania.

For alternative dispute resolution, you can turn to:

• ANPC — Alternative Dispute Resolution (Romania)
• European Commission list of Alternative Dispute Resolution bodies

11. Contact

For any questions regarding these terms, contact us at:suport@omniwatchguard.comor through our contact form.